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How Can We Help?


Whether you have a question about our wellness products, need help with an order, or want guidance choosing the right setup for your space.

Most messages answered within 1 business day
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Email

support@alphawellnessusa.com
Replies within 24 hours

Phone

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions


How long does shipping take for large items like saunas and cold plunges?

Most red light therapy panels and smaller items ship within 2-5 business days. Larger products like infrared saunas and cold plunges may require 7-14 business days due to freight shipping. You will receive tracking information via email as soon as your order leaves our warehouse.

Do you offer free shipping on all orders?

We offer free shipping on all orders over $100. Since most of our wellness products meet that threshold, the majority of orders ship at no extra cost. For orders under $100, a flat-rate shipping fee will be calculated at checkout.

What is your return policy for wellness equipment?

We want you to feel confident in your purchase. Most products can be returned within 30 days of delivery in their original packaging for a full refund. Please contact our support team to initiate a return and receive your prepaid shipping label.

Can I exchange a product for a different model or size?

Absolutely. If you need a different panel size or want to upgrade to another model, we are happy to arrange an exchange. Simply reach out to us within 30 days of receiving your order, and we will walk you through the process step by step.

How do I choose the right red light therapy panel for my needs?

The right panel depends on your treatment goals and the area of your body you want to target. Smaller panels work well for focused areas like the face or joints, while full-body panels provide broader coverage. Our team can help recommend the best option based on your specific wellness routine.

What are the electrical requirements for infrared saunas?

Most of our infrared saunas plug into a standard 120V household outlet, so no special wiring is needed. Larger cabin-style models may require a dedicated 20-amp circuit for optimal performance. Each product listing includes detailed electrical specifications, and our team can help confirm compatibility with your home setup.

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Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
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Every product is tested and backed by our satisfaction guarantee so you can invest in your wellness with confidence.

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Free shipping on most orders within the Continental U.S.